FAQ
Do I need my own WhatsApp number?
Section titled “Do I need my own WhatsApp number?”Yes. WhatPro sends through your official WhatsApp Business number, connected to your Meta WhatsApp Business Account. See Connect WhatsApp API.
Who do I pay for messages?
Section titled “Who do I pay for messages?”You pay Meta directly, at cost, for WhatsApp conversations. WhatPro adds no per-message markup. You must add a valid payment method in Meta before any message is delivered — see Add a payment method. Your WhatPro subscription (the plan) is billed separately by Shopify.
Why does a message need a “template”?
Section titled “Why does a message need a “template”?”WhatsApp requires business-initiated messages to use a template approved by Meta. WhatPro submits and tracks template approval for every flow and campaign. A flow can only send once its template is Approved.
Why didn’t a message send?
Section titled “Why didn’t a message send?”Common reasons: the template isn’t approved yet, no Meta payment method is set, the customer has no usable phone number, the customer opted out (replied STOP), or you’ve hit your plan’s monthly message cap. Check Logs for the per-message status and reason.
How do I change my plan?
Section titled “How do I change my plan?”Open the Plan page in WhatPro and choose Manage plan on Shopify. Pricing and checkout are handled on Shopify’s hosted page. See Plans & billing.
Does WhatPro work in Arabic / right-to-left?
Section titled “Does WhatPro work in Arabic / right-to-left?”Yes. Storefront popups, messages, and this documentation all support Arabic and right-to-left layout.
Can I reduce fake / COD orders?
Section titled “Can I reduce fake / COD orders?”Yes — turn on the Checkout Gate to verify a customer’s phone over WhatsApp before checkout.