Shipping Updates

The shipping updates flow sends a WhatsApp notification when an order is fulfilled, including carrier and tracking details so the customer can follow their shipment.

Trigger

When a fulfillment is created in Shopify — typically when you mark items as shipped — Shopify fires the fulfillments/create webhook. WhatPro then fetches the full order (the fulfillment payload omits the customer’s phone and name), resolves the right flow and language, and sends the shipping notification.

An order can have more than one fulfillment (split shipments). Each fulfillment fires its own notification, so a customer whose order ships in two parcels receives a message for each. A repeated webhook for the same fulfillment is de-duplicated and does not send twice.

Note

Updates to an existing fulfillment’s status (for example, “out for delivery” or “delivered”) do not currently send a separate message — only the creation of a fulfillment triggers a notification.

Note

The notification is skipped if the order has no usable phone number, if the order cannot be fetched from Shopify (for example, a revoked access token), or if no enabled shipping update flow exists for the shop. Skips and failures are recorded in Logs.

Plan availability

The shipping updates flow is available on Growth and Plus. Starter and Basic do not include it. See Plans.

Variables

Variable	Description
customer_first_name	Customer’s first name; falls back to a generic greeting when unknown.
order_number	The order name (for example #1001).
carrier_name	The shipping carrier; falls back to a generic label when not provided.
tracking_number	The tracking number; renders a placeholder when not provided.
tracking_url	The carrier’s tracking link.
eta	Estimated delivery date, localized to the flow’s language; renders “Soon” (or the Arabic equivalent) when no estimate is available.
shipping_address	The order’s formatted shipping address.

Tracking links for manual fulfillments

Some fulfillments — including manual fulfillments and certain carriers — arrive without a carrier tracking URL. In that case WhatPro substitutes a link to the customer’s order status page so the tracking button always has a valid destination. Fulfillments that carry a real tracking URL use it unchanged.

Tags

The shipping updates flow uses the flow’s own order-tag templates rather than the lifecycle order-tagging system used by the payment confirmation flows. See Order tags.

Setup

1. Confirm your plan is Growth or Plus. See Plans.
2. In Flows, create or enable the Shipping updates flow.
3. Customize the message body. The tracking button uses the tracking_url variable.
4. Wait for the template to be Approved by Meta before it can send. See Flows overview.

Related

• Flows overview
• Order tags
• Plans
• Logs